Returns, Refunds, & Exchanges Policy

We want you to love your purchase! Because we sell a unique mix of handmade art and print-on-demand items, please review our specific guidelines below.

⏱️ Key Timelines

• Cancellations: Must be requested within 24 hours of purchase. Reply to your order confirmation email with "CANCEL" in the subject line.
• Returns & Exchanges: You must contact us within 14 days of delivery. Items must be mailed back to us within 30 days of delivery.
• Damaged in Transit: Broken items must be reported within 3 days of delivery along with photos of the damaged item and the shipping container. Carriers have a short window and require photos. 

📦 Eligibility by Product Type

• Handmade Ceramics, Ornaments, & Art Prints
  • Eligible for return or exchange.
  • Must be shipped back in their original, undamaged condition.
• Print-on-Demand Items (T-Shirts, Tote Bags, etc.)
  • Final Sale. Because these are custom-printed to order by our production partner, they cannot be returned or exchanged.
• Custom & Personalized Goods
  • Final Sale. Any custom orders or personalized items are strictly non-refundable and cannot be exchanged.
• FINAL SALE items cannot be returned or exchanged.

🔄 How to Process an Exchange  To ensure your replacement item doesn't sell out while your return is in transit, we use a quick "Return & Re-Buy" process:

1. Reply to your order confirmation email to start a return for your original item.
2. Mail the original item back to our studio.
3. Place a brand-new order on our website for your replacement item at any time.
4. Once we receive your original item safely, we will issue your refund.

🚚 Shipping & Refund Details

• Return Shipping Costs: Buyers are responsible for purchasing their own return shipping labels. We highly recommend using a trackable shipping service.
• Original Shipping Fees: Shipping charges paid at checkout are non-refundable for change-of-mind returns or buyer's remorse.
• Damaged Items: If a ceramic piece or print arrives damaged, do not mail it back. Please reply to your order confirmation email with photos of the damaged item and the shipping container within 3 days of delivery. Once verified, we will issue a 100% full refund (including shipping) or mail a replacement free of charge.

Your satisfaction with our merchARTdise is important to us!